Frequently Asked Questions

Everything you need to know about our services, process, and what to expect when working with GreenKlen.
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Cleaning Services

Tailored Solutions for Every Industry

What types of businesses do you clean?

We provide cleaning services for a wide range of businesses, including office buildings, retail stores, restaurants, schools, medical facilities, warehouses, and industrial properties. No matter your industry, we tailor our cleaning services to meet your specific needs.

What cleaning services do you offer?

We offer a variety of commercial cleaning services, including general office cleaning, floor care, carpet cleaning, window washing, restroom sanitation, deep cleaning, disinfection services, and more. We also provide specialized services like post-construction cleaning or high-touch surface disinfection.

Do you provide eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning solutions. We use green cleaning products and methods that are safe for both the environment and the people in your building. Our green cleaning options help reduce your business’s carbon footprint while maintaining a clean and healthy workspace.

How do you handle special cleaning requests?

We are happy to accommodate special cleaning requests. If you have specific needs, such as cleaning high-touch surfaces or deep cleaning certain areas, just let us know. Our team will work with you to create a cleaning plan that meets those requirements.

Do you offer emergency cleaning services?

Yes, we offer emergency cleaning services. Whether it's due to a spill, accident, or unexpected event, we can quickly respond to your emergency cleaning needs to minimize disruptions to your business.

Scheduling & Flexibility

Cleaning On Your Time, Your Way

How can customers schedule a cleaning service?

Scheduling a cleaning service with us is easy! You can reach out by phone, email, or through our website’s contact form. We’ll schedule an on-site consultation to discuss your needs and determine the best cleaning plan for your business. Once that’s in place, we’ll set up your preferred cleaning schedule and get started.

Pricing & Payment

Transparent Pricing That Works for You

How much do your cleaning services cost?

Our pricing varies depending on the size of your facility, the services required, and the frequency of the cleaning. We offer free, no-obligation quotes after assessing your needs. Please contact us to schedule a site visit or consultation.

Should you offer a special deal or referral incentive?

Yes! Join our Refer & Save Discount Program. Here's how it works:

  • When you refer another business and they book with us, you receive 20% off your next service.
  • The new customer also receives 10% off their first commercial cleaning service.
    It’s our way of saying thank you for helping us grow the GreenKlen family.

What are your service rates and payment options?

Our service rates vary based on the size of your facility, the type of cleaning required, and how often you need our services. After an initial assessment, we’ll provide a detailed quote. As for payment, we accept multiple options, including credit cards, bank transfers, and invoicing for ongoing clients. We strive to make our payment process as simple and flexible as possible.

Do you charge by the hour or by the job?

We typically charge based on the size of your space, the type of cleaning, and the frequency of service, rather than by the hour.

Are there any additional fees for special services?

Certain services, like deep cleaning, post-construction cleaning, or high-touch surface disinfection, may incur additional costs. We’ll discuss any additional fees upfront so there are no surprises.

Do you offer discounts for long-term contracts?

Yes, we offer discounts for clients who commit to long-term cleaning agreements. The longer the contract, the more cost-effective the service.

Can I adjust the scope of work to fit my budget?

Absolutely! We can adjust the cleaning plan to meet your budget without compromising on quality. Let us know your needs, and we’ll work with you to find the best solution.

Quality Assurance

Professional Standards You Can Rely On

Are your cleaning staff trained and insured?

Absolutely! All of our cleaning professionals are fully trained and insured. We ensure that our team is equipped with the necessary skills to handle any cleaning task safely and efficiently, while adhering to all safety protocols.

What is your process for ensuring quality cleaning?

We have a detailed quality assurance process in place. This includes regular inspections by supervisors, client feedback, and a satisfaction guarantee. If any issues arise, we promptly address them to ensure the highest level of cleanliness at your facility.

Health & Safety

Committed to a Safe & Healthy Environment

What steps do you take to prevent cross-contamination between client sites?

We follow strict protocols to prevent cross-contamination. Our teams use color-coded microfiber cloths, designated equipment for each location, and sanitize tools between jobs. We also train our staff on best practices to ensure every space remains clean and uncontaminated, protecting both your business and our team.

Are your cleaning products safe for people with allergies or sensitivities?

Yes, we offer hypoallergenic and fragrance-free cleaning solutions upon request. Our eco-friendly options are designed to minimize allergens and irritants, making them ideal for facilities where occupants may have respiratory issues or sensitivities. Let us know your concerns, and we’ll tailor our approach accordingly.